Privacy and Cookie Policy

PRIVACY POLICY

Welcome to Winedirect!

Winedirect is owned and operated by ABV Network Ltd.

Winedirect values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By visiting the website and purchasing the products, you are accepting the practices described in this privacy policy. Your use of the website and purchase of the products are also subject to our terms and conditions.

This privacy policy may change from time to time. Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been prepared and is maintained in accordance with all applicable federal and international laws and regulations and specifically with the Data Protection Act 2018 (UK regulations) and the GDPR (General Data Protection Regulation - European regulations).

1. GENERAL INFORMATION

The personal data of the users that are collected and processed through the website https://www.winedirect.co.uk will be under responsibility and in charge of ABV Network Ltd. Email: info@abv.network (Hereinafter referred to as “Winedirect”).

2. TYPES OF INFORMATION GATHERED

The information we collect from our users and customers helps us to provide our products effectively and to personalise and continually improve the user experience on the website. These are the types of information we collect:

Information You Give Us. You provide information when you search, read and view content, register as a user, purchase products, buy a membership, subscribe to our newsletter and/or communicate with us through our contact information or our contact forms. As a result of those actions, you might supply us with the following information:

• First and last name
• Email address
• Phone number
• Address (shipping purposes)
• IP address
• Payment Information

Any additional information relating to you that you provide to us directly or indirectly through our website or online presence such as ‘cookies’.

Winedirect will not collect any personally identifiable information about you, unless you provide it.

Information Collected Automatically. By accessing and using the website you automatically provide us with the following information:

• The device and usage information you use to access the website
• Your IP address
• Browser and device characteristics
• Operating system
• Referring URLs
• Your location

If you access the website through a mobile phone, we will collect the following information:

• Mobile device ID
• Model and manufacturer
• Operating system
• Version information
• IP address

Payment Information: Your payment data will be processed by the payment processors available on this website (Stripe, Apple Pay, Google Pay), which will process and store your data securely and for the sole purpose of processing the purchase of products and memberships Winedirect reserves the right to contract any payment platform available on the market, which processes your data for the sole purpose of processing the purchase of products and memberships.

See the privacy policy for Stripe, Apple Pay and Google Pay here:

• https://stripe.com/gb/privacy
• https://support.apple.com/en-us/HT203027
• https://policies.google.com/privacy

Chat system: Users may use the chat system available on the website and provide information and content through the chat system. You represent and warrant that by using the chat system available on the website, you authorise Winedirect to collect and store such information for the sole and exclusive purpose of providing such chat system. The data will be processed and stored for the sole and exclusive purpose of providing the chat system and the data and information provided through the chat system will be used and stored in accordance with this privacy policy.

GOOGLE Analytics: We use Google Analytics provided by Google, Inc., USA (“Google”). These tools and technologies collect and analyse certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the website and improve our service.

Please consult Google's privacy policy here:

• https://policies.google.com/privacy

Facebook Pixel: Our website uses the Facebook Pixel. Through the Facebook Pixel we can collect user information for different purposes. We use the Facebook Pixel for the following purposes:

• Collect statistics about our website (for example, the number of users who visited a page).
• Collect information about how you interact with our website (for example, whether you opened or followed links contained in them).
• Personalise online services and marketing communications.
• Tailor advertisements to users and optimise advertising campaigns.

The information collected through the Facebook Pixel will be collected and stored by Facebook and will be treated in accordance with its privacy policy. The information we collect through the Facebook Pixel does not personally identify the user and will never be used for purposes other than those contained in this privacy policy and Facebook's privacy policy.

Please consult Facebook's privacy policy here:

• https://www.facebook.com/privacy/explanation

3. HOW LONG WE KEEP YOUR DATA

Personal data provided by users and customers through the website will be kept for the time necessary for the delivery of the products and until the user keeps their account on the website or decides to close it or unsubscribes to our newsletter or until Winedirect closes and deletes the user's account. Winedirect may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Winedirect may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

4. HOW WE USE YOUR INFORMATION

In general, we use the information we collect primarily to provide, maintain, protect and improve our current website and products. We use personal information collected through our site as described below and described elsewhere in this policy to:

• Identify you as a user in our system.
• User registration.
• Perform age verification.
• Process payments.
• Deliver the products.
• Provide the memberships.
• Manage returns and refunds.
• Improve our products, website, and how we operate our business.
• Understand and enhance your experience using our website and products.
• Respond to your comments or questions through our support team.
• Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
• Communicate with you about upcoming events, offers and news about products and services offered by Winedirect and our selected partners.
• Marketing purposes of Winedirect.
• Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.
• Protect, investigate and deter against fraudulent, unauthorised or illegal activity.

5. HOW DO YOU GET MY CONSENT?

By registering on the website, placing an order, purchasing a membership, subscribing to our newsletter, contacting us through the contact forms or our contact information and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent by sending us your request via the contact information or the contact page.

6. HOW WE SHARE INFORMATION

The personal information of our customers and users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorised by the user, customer or owner of the personal data. We share user and customer information only and exclusively as described below.

Third-Party Service Providers. We use the services of third parties to perform certain functions on our behalf and through our website and services. Examples include processing payments (Stripe, Google Pay, Apple Pay), building and hosting the website, delivering products (shipping companies), sending emails, analysing data (Google Analytics), creating ads (Facebook, Google), providing marketing assistance, and delivering search results and links.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

SMS text messages. We use SMS text messaging, to send different types of messages such as notifications about your order or special content such as offers on our products. By placing an order and opting to receive our SMS messages, you agree to these terms and conditions.

By entering your phone number on the checkout form and subscribing through our membership form, you consent to our sending you SMS text notifications (order notifications, including abandoned cart reminders) and offers for our products. Please note that your consent to opt-in or opt-out of receiving these messages is not a condition of any purchase on our website. Your phone number, name and purchase information will be shared with the SMS marketing platform we use. This data will be used to send you targeted marketing messages and notifications. When sending text messages, your phone number will be shared with our applicable text messaging carrier for the purpose of fulfilling the sending and delivery of messages.

If you wish to unsubscribe from receiving marketing text messages and notifications, please reply with STOP to any SMS message sent by us. You understand and agree that alternative methods of unsubscribing, such as the use of alternative words or requests, will not be considered a reasonable means of unsubscribing. Message and data usage fees may apply.

If you have any questions, you may contact us for more information.

Business Transfers. In the event that Winedirect creates, merges with, or is acquired by another entity, your information will most likely be transferred. Winedirect will email you or place a prominent notice on our website before your information becomes subject to another privacy policy.

Protection of Winedirect and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Winedirect, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Anonymous Information. Winedirect use the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

Email Address. The email address that you supply to us for purposes of receiving our email communications will never be rented or sold to a third party.

7. PROTECTING YOUR INFORMATION

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide through the website. If transactions are processed on the website, transaction information is transmitted to and from the website in encrypted form using industry standard SSL connections to help protect such information from interception. We restrict authorised access to your personal information to those persons who have a legitimate purpose to know that information and to those persons you have authorised to have access to that information. Winedirect follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Winedirect receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Winedirect strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

8. RIGHTS

Users who provide information through our website, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:

• Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.
• Rectify, Restrict, Limit and/or Delete: You can also rectify, restrict, limit or delete much of your information.
• Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.
• Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.
• Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.
• Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.
• Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or owners of the personal information they provide through the website may exercise these rights over their personal information at any time and without any limitation by sending us their request through our contact information.

9. CHILDREN’S ONLINE PRIVACY PROTECTION

We are in compliance with the requirements of the Data Protection Act 2018 (UK regulations) and the GDPR (General Data Protection Regulation - European regulations), regarding the protection of the personal data of minors. Products and memberships are only available to persons over 18 years of age. If you become aware that a person under the age of 18 has provided us with personal information, please contact us. If we become aware that a person under the age of 18 has provided us with personal information, we will take steps to delete that information, terminate that person's account and restrict access to the website.

10. THIRD PARTIES

Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of information Winedirect collects from you. If you disclose your information to others, whether other users or suppliers to Winedirect, different rules may apply to their use or disclosure of the information you disclose to them. Winedirect does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Winedirect is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from our website. Winedirect encourages you to ask questions before you disclose your personal information to others.

11. CONTACT US

If you have questions or concerns about this privacy policy and the handling and security of your data, please contact us through our contact page or via the contact information below:

Email: info@winedirect.co.uk

COOKIE POLICY

This cookie policy explains how and why cookies and other similar technologies may be stored on and accessed from your device when you use or visit: https://www.winedirect.co.uk

The information collected through cookies will be under responsibility and in charge of: Winedirect. Email: info@winedirect.co.uk (Hereinafter referred to as “Winedirect”).

This cookie policy should be read together with our privacy policy and our terms and conditions.

By using the website, you accept the use of cookies by Winedirect, in the terms contained in this policy.

1. WHAT ARE COOKIES?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to recognise your device and remember if you have been to the website before. Cookies are a very common web technology; most websites use cookies and have done so for years. Cookies are widely used to make the website work more efficiently. Cookies are used to measure which parts of the website users visit and to personalise their experience. Cookies also provide information that helps us monitor and improve the performance of the website.

2. REFUSING OR WITHDRAWING CONSENT TO THE USE OF COOKIES

If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your device. For further information about how to do so, please refer to your browser ‘help’, ‘tool’, or ‘edit’ section. Please note that if you use your browser settings to block all cookies, including strictly necessary cookies, you may not be able to access or use all or parts of the functionalities of the website.

If you want to remove previously-stored cookies, you can manually delete the cookies at any time. However, this will not prevent the website from placing further cookies on your device unless and until you adjust your Internet browser setting as described above.

We provide the links for the management and blocking of cookies depending on the browser you use:

• Microsoft Edge: https://support.microsoft.com/en-us/office/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09?ui=en-us&rs=en-us&ad=us
• Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• Chrome: https://support.google.com/chrome/answer/95647?hl=en
• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

3. FIRST-PARTY COOKIES

We use cookies to enhance the performance of our website and personalise your online experience. Cookies help us to collect information on how people use our website and which pages they visit. They enable us to monitor the number of visitors and to analyse website usage patterns and trends. We collect this information anonymously, so it does not identify anyone as an individual and no personal information is stored in our cookies. We always use cookie data in a responsible way.

4. THIRD-PARTY COOKIES

Third-party cookies may come from partners or third-party companies that provide functional web services or tools for our website and the optimal functioning and operation of our services. We use third party cookies responsibly and for the sole purpose of providing optimal functioning of the platform and services. You may opt out of these cookies by following the cookie removal information contained in this document or the technical information of the browser from which you access our website and services.

5. SESSION COOKIES

Session cookies are used to keep users' session open when they log in to the website with their credentials and password. Session cookies are temporary and are deleted from your device when you log out and close your browser. We use session cookies to keep your session open when you use our website and to identify you as a user on our website each time you log in. Session cookies will not be retained on your device for longer than necessary and will only be used for the purposes mentioned above.

6. COOKIES WE USE

We use the following cookies on our website:

7. PURPOSES OF OUR COOKIES

Our cookies are used for the following purposes:

Strictly Necessary: These cookies are essential for the website to perform its basic functions.

Security: We use these cookies to help identify and prevent potential security risks.

Analytics and Performance: Performance cookies collect information on how users interact with our website, including what pages are visited most, as well as other analytical data. We use these details to improve how our website functions and to understand how users interact with them.

Advertising: These cookies are used to display relevant advertising to visitors who use our services or visit websites we host or provide, as well as to understand and report on the efficacy of ads served on our website. They track details such as the number of unique visitors, the number of times particular ads have been displayed, and the number of clicks the ads have received. They are also used to build user profiles, including showing you ads based on products you’ve viewed on our website. These are set by the website and trusted third party networks and are generally persistent in nature.

GOOGLE Analytics: We use Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyse certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the website and platform and improve our service.

8. CONTACT US

If you have questions or concerns about this cookie policy and the handling and security of your data, please contact us through our contact page or via the contact information below:

Email: info@winedirect.co.uk